Javier T.

Customer Support Specialist & Technical Support

Do you want to achieve A GREAT CUSTOMER SERVICE EXPERIENCE of your project for your customers? Do you want to achieve higher rates of CUSTOMER HAPPINESS and CUSTOMER SATISFACTION?. My name is Javier and I am a customer service representative who is passionate about understanding and resolving customer needs in a timely manner. If what you are looking for is a person who can help you with your project by serving clients, providing them with assistance with high-quality standards, and going much further in breaking down language barriers, you are looking at the profile you need. In my 10 years of experience working with large eCommerce companies, coupled with my 3 years in my own Fitness company, I have learned that when clients find themselves dealing with problems on their own, they ask for help. That is where with my communication skills, attention to detail, and ease of handling different software and platforms: ➡️ E-Commerce ➡️ Help Desk tools (Zendesk, Freshdesk) ➡️ CRM Software (Zoho CRM) ➡️ Shopify ➡️ Google Docs/Suite ➡️ Data Entry I provide the most accurate, concise, and direct information to solve simple problems and complexes from "Where is my order?" or "This is not working properly, what should I do?", even threats and situations with annoying clients from different cultural backgrounds. My areas of expertise are mainly in eCommerce stores and big companies but my professional background includes health, fitness, nutrition, aviation, and education. I look forward to working with you!