Sumekha Mei Z.

AppFolio Expert in Property Management

My main objective is to provide my service to help you in your endeavors, grow your business, and hopefully cultivate a long-term client relationship. PROPERTY MANAGEMENT: • Handled New Inquiries Responded to inquiries via phone and email regarding property details, availability, and leasing terms, providing accurate information and addressing prospective tenants' questions. • Rental Applications Processed rental applications by verifying applicant information, conducting background checks, and assessing financial qualifications to ensure suitable tenant selection. • Leasing Management Managed the leasing process, including property tours, lease agreement preparation, and tenant onboarding, to effectively fill vacancies and secure leases. • Maintenance Coordinator Oversaw maintenance requests and repairs, scheduled service appointments, and ensured timely completion of work to maintain property standards and tenant satisfaction. • Tenant Retention Implemented tenant retention strategies by addressing concerns to enhance tenant satisfaction and reduce turnover. • Move-Outs Managed the move-out process, including coordinating property inspections, processing security deposit returns, and preparing units for new tenants to ensure a smooth transition. CUSTOMER SERVICE SKILLS: • Chat/Email Support • Inbound/Outbound Call • Sales • Cold Calling GRAPHIC DESIGNING SKILLS: • Social Media Post, Banner • Invitation, Postcard, Resume, Menu • Poster, Flyer, Brochure, Infographics • Worksheet, Certificate • Brand Identity ** KDP BOOKS: • Book Cover • Book Interior - Puzzle Book - Gratitude Journal - Lined Notebook - Yearly, Monthly, Daily Planner - Coloring Book - Finance Planner You name it. I got you covered. SOCIAL MEDIA MANAGEMENT SKILLS: • Help you build your social media presence • Engagement and Growth Strategy • Content Creation • Graphic Designing • Customer Service • Instagram Stories PROOFREADING AND COPY EDITING SKILLS: • Spelling, Grammar, Punctuation • Word Choice, Fluency, Formality, Readability • Plagiarism GAME TESTER SKILLS: • I can finish the game in a timely manner • Report bugs • Quality test I am a former Customer Service Representative with strong written and oral communication skills. Trained and experienced in resolving complaints and promoting conflict resolution for 4 years before I started as a Freelancer. I am willing to be trained for any type of work. I've attended seminars and courses for Social Media Management, Graphic Designing, Proofreading, and Copy Editing. Guaranteed that I'm able to grasp new concepts quickly and I can work with minimal supervision. I am ready to take up new challenges as an opportunity to learn, grow, and improve. Aside from that, I'm also punctual and technically savvy. I think positively to figure out the best ways to execute difficult tasks efficiently. To my future client, I can guarantee you, that I will give my 100% at work.