Natasha K.

Hi there, I'm Natasha 👋🏽 — The multifaceted expert you want in the room when things get messy, systems break, or leadership needs someone they can trust to get the job done. While my experience spans a range of industries, my core strengths are rooted in IT and DevOps support, technical systems administration and oversight, customer advocacy, and relationship-building. My background spans K-12 ed-tech, national-level political campaigns, nonprofits, startups, law firms (administrative + light legal assistance), and public-sector environments. Whether troubleshooting complex systems, providing expert-level virtual support, managing remote teams, or helping a startup scale its onboarding process, I lead with clarity, empathy, and sound guidance every step of the way. How I can support you: • IT management (hardware, software, networking, MDM, system administration) • DevOps engineering support (triage, sprint workflow management, API troubleshooting) • Cybersecurity (IAM, deprovisioning workflows, SSO, MFA/2FA and FIDO implementation and event-monitoring) • Client onboarding + implementation (system setup, training, and rollout support) • Customer support, advocacy, and relationship management (CRM) • Software ticketing/queue management (backend triggers and automations, knowledge base + macro creation) • Community support + event moderation (Zoom, chat, Q&A) • Copyediting and proofreading • In-depth research and project assistance …and more My toolbox includes: • Jira + Confluence • Zendesk (admin) • HubSpot • Salesforce • Google Workspace (admin) • AWS • Monday, ClickUp • Jamf • Okta (admin) • Canva • Zoom • Quickbase • Mailchimp/Mandrill • macOS …and more Whether you're a founder who needs a reliable right-hand, or a team that needs a tech-savvy problem-solver who speaks human — Let’s connect and bring your vision to life! I look forward to working with you.