Skip to content
BackNov 7
Kevin R.

Kevin R.

Customer Service and Customer Support

I’m an experienced Customer Service and Customer Support professional with 10+ years of experience assisting customers across travel, insurance, education, and technology. I specialize in phone, email, and chat support, resolving customer concerns, handling reservations and payments, troubleshooting technical issues, and providing accurate and timely solutions. I’m reliable, patient, detail-oriented, and skilled at working in fast-paced remote environments. I’m also bilingual in English and Spanish, allowing me to effectively support a diverse range of customers.

🇲🇽San Nicolas de los Garza, Mexico$18/hr90% JSS4.93 (4)Since Dec 2019
GlobeUpwork

Earnings and projects

MRR
$2.4k

Last 6 months ÷ 6

World#18,079 / 412k
🇲🇽Country#227 / 3,563
Revenue, last 30 days
$0

Last 6 months: $14k

Total earnings
$121k

Billed in all: $124k

World#31,350 / 412k
🇲🇽Country#265 / 3,563
Per project
$17k

$7.1k in the last 6 months

World#7,511 / 412k
🇲🇽Country#124 / 3,563
Projects, last 6 months
2
0% fixed100% hourly
World#88,921 / 412k
🇲🇽Country#600 / 3,563
Projects in all
7

Across 10 contracts

0% fixed100% hourly
World#236,190 / 412k
🇲🇽Country#1,393 / 3,563

Earnings, last 30 days

$124kNothing earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$122k$124k$126k$128kOct 8Oct 23Nov 7

Skill rankings: Top 2% in English

Ranked by MRR among everyone on Upwork with the skill.

  1. #7Vehicle Insurance144 freelancers · 🇲🇽 #1Top 5%
  2. #27Leadership Training357 freelancers · 🇲🇽 #1Top 8%
  3. #44Customer Support Plugin944 freelancers · 🇲🇽 #3Top 5%
  4. #69Sales Management1,242 freelancers · 🇲🇽 #2Top 6%
  5. #225Cold Calling6,565 freelancers · 🇲🇽 #5Top 3%
  6. #255Phone Support5,089 freelancers · 🇲🇽 #7Top 5%
  7. #409English17,148 freelancers · 🇲🇽 #9Top 2%
  8. #494Online Chat Support11,527 freelancers · 🇲🇽 #9Top 4%