Kazutada M.
Customer Service Specialist
Customer Support Specialist with 10+ years of experience in customer service, client relations, team supervision, and operational support. I specialize in delivering professional and efficient email and chat support while helping businesses improve customer satisfaction and retention. For the past 5 years, I have successfully supported a long-term Upwork client by handling customer inquiries, resolving issues, supervising support agents, and assisting with day-to-day operations and administrative tasks. Experienced with Zendesk, BigCommerce, Order Desk, and workflow management. Known for being reliable, detail-oriented, adaptable, and committed to providing excellent customer experiences.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $12k
Billed in all: $117,387$117k
$12k in the last 6 months
Across 4 contracts
Earnings, last 30 days
Skill rankings: Top 3% in Typing
Ranked by MRR among everyone on Upwork with the skill.
- #145Typing5,170 freelancers · 🇵🇭 #55Top 3%🇵🇭#55 of 1,877
- #359Communications7,670 freelancers · 🇵🇭 #105Top 5%🇵🇭#105 of 2,320
- #414Google Sheets9,300 freelancers · 🇵🇭 #134Top 4%🇵🇭#134 of 2,989
- #687Microsoft Office15,119 freelancers · 🇵🇭 #225Top 5%🇵🇭#225 of 5,200
- #780Email Communication14,123 freelancers · 🇵🇭 #386Top 6%🇵🇭#386 of 6,862
- #1,325Project Management18,568 freelancers · 🇵🇭 #219Top 7%🇵🇭#219 of 3,456
- #1,495Microsoft Excel32,523 freelancers · 🇵🇭 #412Top 5%🇵🇭#412 of 9,316
- #2,021Data Entry53,630 freelancers · 🇵🇭 #843Top 4%🇵🇭#843 of 21,670