Bryan M.

Content Moderator | Bilingual Customer Service Specialist

Hi there! In my role as a moderator and customer service representative, I've amassed over four years of experience within the Call Center industry. Throughout this time, I've developed a comprehensive skill set that encompasses a strong attention to detail and a talent for fostering customer loyalty. Being bilingual, I'm able to provide seamless support to customers in multiple languages, enhancing their experience. I take pride in my ability to solve problems efficiently and think critically, enabling me to navigate complex situations effectively. Moreover, I'm proficient in using Zendesk and various Microsoft Office tools, further streamlining my workflow and optimizing customer interactions. 💼🔧 How I can help you: ✅Customer Support - Online live chat support - Email Support - Phone support - Social media moderation - Ticket support ✅ Content Moderation -Social media content review and moderation -Marketplace listing approval and fraud detection -Discord and community server moderation -User-generated content screening (comments, images, videos) -Enforcing platform guidelines and policies ✅Admin Work - Data Entry - G-suite (Google Docs, Google Sheets, etc.) - Microsoft Office (Word, Excel/ CSV files, Outlook, etc.) - Collecting emails and contact information - Internet Research