Mafe L.

Throughout my career as a customer support and technical support representative, I have gained expertise in providing top-notch customer service. I handle support inquiries through various channels, including phone, emails, and chats. My duties involved managing our website, monitoring customer orders, processing refunds, handling returns and replacements and resolving a variety of customer issues. I also coordinate with suppliers to monitor product inventory and keep order statuses up to date. Experienced working with tools such as: Aircall (Inbound and outbound call) Dialoga (Inbound and outbound call) Kixie (Inbound, Outbound call and Text) FreshDesk (Email ticketing) ZenDesk (Email) Hubspot (Email) Gorgias (Email) Salesforce (Live chat) Freshchats (Chat) Shopify (Order status, Refund, Replacement, Product listing) Magento (Order Status, Refund, Discount, Replacement) Shiphero (Order Status, Refund, Discount, Replacement) Klarna (Payment Installment) SIIAM (Account Status) ASANA (CX Task) Loop Returns (Return-refund, Return-exchange) Etsy (Product listing) Pinterest (Product listings) Canva (Product Design) Yotpo Reviews (Customer’s Reviews) Loox Reviews (Customer’s Reviews) Social media (Posting, Comments and Feedback) DeepL (Translator) As a customer-focused professional, I will show you dedication, and I will give OUR customers satisfaction regardless of what channel they're in. Let's talk!