Andressa O.

Dynamic and results-driven Customer Support and Operations Manager with over a decade of experience in customer service, dispatch, and operations management. Skilled in enhancing customer satisfaction through effective team management, process optimization, and efficient issue resolution. Expertise in handling both remote and in-person teams, managing high-stakes projects, and navigating complex, international customer service environments. Proficient in SAP, Microsoft Office, and various CRM tools, with strong capabilities in cross-functional collaboration and compliance with international standards. Fluent in English, native Portuguese, and advanced in Spanish.