Joywina D.

12 years of experience working in an IT/BPO Industry under the Human Resources and Service Delivery Function and handling reports and cases for a Personal Injury Law firm. I received my Yellow Belt Certification for a completed project that reduced the processing handling time by 50% and reducing the turn around time from 4 days to 2 days. I have also created 4 simple macro tools that helped improved the average handling time in the validation process and accuracy of data in data and benefits administration. SUMMARY OF QUALIFICATIONS 1. Familiar with the Operational Excellence methodology. 2. Advanced proficiency in Microsoft Office applications. 3. Good in verbal and written communication skills. 4. Manage HR database platform like SAP. 5. Maintains and effectively generate status reports and Service Management Reports. 6. Able to Initiate and support process improvement efforts/ideas 7. Executes quality assurance program accurately and timely. Knowledgeable in: 1. Personal injury case process including saving documents and updating the Case management system, sending of letters to insurance companies and medical providers and coding templates and saving to the system. 2. Report generation for Personal Injury cases. 3. HR Benefits Administration 4. HR Data and Office Administration, Data Entry 5. HR Customer Service 6. People Management 7. Project Management.