Ernelyn S.

Looking for a reliable 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝑺𝒖𝒑𝒑𝒐𝒓𝒕 & 𝑽𝒊𝒓𝒕𝒖𝒂𝒍 𝑨𝒔𝒔𝒊𝒔𝒕𝒂𝒏𝒕 who can keep your customers happy and your operations running smoothly? ✨ ✅ 8+ Years of Customer Support Experience 💬 Phone, Email & Chat Support ⚡ Tech-Savvy & Fast Learner 🌎 Reliable Remote Setup with High-Speed Internet Here's how I can help 👇 🔥 Customer Support That Builds Trust ● I handle customer inquiries through phone, email, and chat with professionalism and empathy. Whether it's answering questions, resolving issues, processing refunds, or following up on orders, I focus on creating a positive customer experience. 🔥 Technical Support & Troubleshooting ● Experienced in assisting customers with technical issues, investigating problems, documenting cases, and working with internal teams to find solutions. 🔥 CRM & Ticket Management ● Skilled in managing customer records, updating CRMs, documenting interactions, and ensuring every ticket is handled accurately and on time. 🔥 Administrative & Operations Support ● From calendar management and data entry to reports, documentation, and workflow coordination, I help keep daily operations organized. 🔥 Appointment Setting & Follow-Ups ● Comfortable making outbound calls, qualifying leads, scheduling appointments, and following up with customers while maintaining a friendly and professional approach. 🔥 E-commerce & Order Support ● Assisting customers with orders, shipping, returns, subscriptions, billing inquiries, and account management across various platforms. 🔥 Tools I Work With ● Salesforce • HubSpot • GHL • Zendesk • Freshdesk • Shopify • Pipedrive • Zoho CRM • Google Workspace • Microsoft Office • Veracore If you're looking for someone dependable, organized, and easy to work with, I'd love to help support your business. Here's what you can do next: 👉 Send me an Upwork message. 👉 Tell me what you need help with. 👉 Let's see if we're a good fit.