Abigael O.

Virtual Assistant | Social Media Management | Customer Service

Your trusted companion for quality and excellent service for: - Customer Service Representative - Email Support - Social Media Management - General Virtual Assistant - Data Entry - Transcription I am a professional Virtual Assistant, Customer Service Specialist, and Social Media Manager with years of experience in handling multinational clients. I am a motivated, reliable, and organized person. My unique professional experience sterns from years of providing excellent service and building customer loyalty. Below are the tasks and expertise that I handled on a day-to-day basis: Customer Service Specialist: Tasks: • Phone Support – Inbound and Outbound • Troubleshoot • Submit service requests • Maintain database • Respond to help requests • E-mail Support / E-mail Handing • Chat support • Data Entry • Can work with less supervision and perform under pressure • Able to multi-task, Respond to client queries, and address complaints • Provide accurate information to address inquiries regarding the products and services to customer • Can finish the task given to me in a timely manner • Able to deliver my work on a specific date and time • Maintain good relationship with client/customer • Able to manage time efficiently • Organized and get my job done neatly and easily • Managed by being patient, attentive, calm, and having a positive attitude Virtual Assistant: Tasks: • Administrative Work • Personal tasks • Content Creation • Managing Finances • Social Media Management • Research • Customer Service • Email Management Data Entry Specialist: Tasks: • Maintains database • Process customer and account source documents • Resolves deficiencies • Maintains data entry requirements by following data program techniques and procedures • Verifies entered customer and account data by reviewing, correcting, deleting, or re-entering data • Combines data from both systems when account information is incomplete • Purges files to eliminate duplication of data • Tests customer and account system changes and upgrades by inputting new data • Secures information by completing database backups • Maintains operations by following policies and procedures and reporting needed changes • Maintains customer confidence and protects operations by keeping information confidential Social Media Manager/Social Media Specialist: Tasks: • Develop, implement, and manage social media strategy • Define most important social media KPIs • Manage and oversee social media content • Measure the success of every social media campaign • Stay up to date with the latest social media best practices and technologies • Use social media marketing tools • Attend educational conferences • Work with copywriters and designers to ensure content is informative and appealing • Collaborate with Marketing, Sales, and Product Development teams • Monitor SEO and user engagement and suggest content optimization • Communicate with industry professionals and influences via social media to create a strong network