Tianna P.

I'm Tianna, an experienced professional working across project management, data analytics, technical support, and systems optimization within B2B SaaS, AI, and eCommerce environments. I specialize in solving operational and technical problems by combining structured project execution, data-driven analysis, and hands-on support experience. I work across teams to improve workflows, streamline processes, and ensure systems run efficiently and reliably. I have also designed and implemented automations that reduce manual workload, improve accuracy, and increase overall operational efficiency. My focus is on identifying inefficiencies and building practical solutions that make day-to-day operations smoother and more scalable. Core Skills: Project Management (workflow coordination, execution, process improvement) Data Analysis & Data Visualization Systems Design & Operational Optimization Automation & Workflow Efficiency Improvements Technical Support (SaaS & AI tools, Tier 1–2 troubleshooting) Customer Support Operations (Email, Chat, Ticketing Systems) I bring a cross-functional approach to problem-solving, combining technical understanding, structured execution, and data insights to improve both user experience and internal operations.