Ioana B.

I am a Microsoft 365 Commerce Subject Matter Expert (SME) with extensive experience supporting business and enterprise customers with billing, licensing, subscriptions, and complex escalations. **My areas of expertise include:** - Microsoft 365 billing and subscription support - Licensing inquiries and commerce-related issue resolution - Complex case investigation and escalation management - Enterprise customer support and stakeholder communication - Quality assurance, process compliance, and accurate case documentation - Troubleshooting and collaborating with specialized teams to resolve issues With a strong background in Microsoft 365 support, I am comfortable handling sensitive cases, following detailed procedures, and communicating clearly with international customers in English and Italian. I value accuracy, ownership, empathy, and practical problem-solving. My focus is on helping customers resolve issues efficiently while maintaining high quality standards. If you need an experienced professional for Microsoft 365 commerce support, billing investigations, licensing inquiries, or escalation management, I would be happy to discuss your project.