Ara P.

⭐⭐⭐Reliable Customer Service Representative ⭐⭐⭐ Hello! I am Ara. I am an E-commerce Virtual Assistant, Telemarketing and Customer Service Specialist with 13 years of experience in the BPO and virtual support industry. I have worked with various international.-based clients, handling roles that range from frontline customer support to more specialized positions. I started my journey in the call center industry, supporting major Telco accounts such as AT&T, T-Mobile, Verizon, and DirecTV. My experience includes Inbound/Outbound calling, Email/Live Chat support, Sales, Shipping assistance, RMA processing, and Basic Device Troubleshooting. I also served as a Chargeback Specialist at Impact Brands, where I was responsible for handling disputes, analyzing transaction data, and resolving chargeback cases efficiently to minimize revenue loss. At Clear Nexus, I worked as a Collections Supervisor and Loan Officer, where I supervised collection strategies, managed account recoveries, processed loan applications, and ensured compliance with company and legal standards. These roles helped me hone my skills in critical thinking, negotiation, and strategic communication. I am highly proficient in tools such as Zendesk, Slack, Zoho, GHL, Shopify, Amazon Seller Central, Google Workspace, Microsoft Office Suite, and creative platforms like Adobe Photoshop and Canva. I am organized, detail-oriented, and capable of working independently with minimal supervision. I take pride in my work ethic—honest, reliable, and fully committed to delivering excellent results. I am constantly seeking personal and professional growth and am always eager to learn new systems and tools to perform at my best. With strong interpersonal skills, a positive attitude, and the ability to adapt quickly, I am confident in my ability to contribute effectively to any team or project I am part of. Hard Skills: ✅ Excellent CSR ✅ Can do outbound and inbound calls ✅ Can do emails and chats ✅ Sales Experience ✅ Account Specialist ✅ Property Consultant ✅ Basic Troubleshooting ✅ Data Entry ✅ Online Research ✅ Admin Work ✅ Data Management ✅ Basic Graphic Designing (Canva) ✅ Email Support ✅ Chat Support ✅ Order Processing ✅ Strong Attention to Details Applications and Tools, websites I used: ⭐⭐⭐⭐⭐ Zendesk ⭐⭐⭐⭐⭐ ClickUp ⭐⭐⭐⭐⭐ Gorgias ⭐⭐⭐⭐⭐ Google Sheets ⭐⭐⭐⭐⭐ Google Docs ⭐⭐⭐⭐⭐ Microsoft Excel ⭐⭐⭐⭐⭐ Microsoft Docs ⭐⭐⭐⭐⭐ Avaya ⭐⭐⭐⭐⭐ CS Central ⭐⭐⭐⭐ Adobe Photoshop ⭐⭐⭐⭐ Canva ⭐⭐⭐⭐⭐ Shopify ⭐⭐⭐⭐ Amazon ⭐⭐⭐⭐⭐ Paint Facebook, Instagram, LinkedIn I am looking forward to providing excellent Customer Service to anyone or any company that may need my help!