Marlon T.

Looking for a 5-Star pro to elevate your customer experience and streamline operations? I help eCommerce brands and SaaS companies reduce churn, boost retention, and deliver exceptional support. With over 13 years of experience supporting major brands like The Wall Street Journal, Apple, and JotForm, I bring enterprise-level expertise to your team. As a Top Rated freelancer with a 5.0 rating, I specialize in turning support interactions into opportunities for loyalty and growth. Core Expertise: eCommerce Operations: Order processing, refunds, product listings, ad strategy, and inventory management. SaaS Technical Support: Troubleshooting, user onboarding, integrations, and ticket resolution. Customer Support: Phone, Email, and Chat (escalation & retention focused). Team & Ops: Task delegation, SOP creation, performance QA, and CRM management. Tech Stack & Tools: Shopify • WooCommerce • Magento • Gorgias • Freshdesk • Zendesk • ClickUp • Asana • Trello • Notion • Salesforce • HubSpot • Smartsheet • Jira • Pinterest Ads • Basic HTML/CSS Why Work With Me? Proven Track Record: 12+ years handling high-volume, complex support scenarios. Client-Centric: I focus on smooth experiences that reduce cancellations and refunds. Reliable: Professional, proactive, and ready to integrate seamlessly with your workflow. Let's connect to discuss how I can support and grow your business. I'm happy to jump on a quick call to learn more about your goals.