Juan D.

I’m a Technical Support Specialist with 8+ years of experience delivering fast, accurate, and friendly support for SaaS platforms, telecom providers, and enterprise customers. I’m skilled in troubleshooting software issues, resolving connectivity problems, guiding users through complex workflows, and providing clear, confident communication through chat, email, and phone. I’ve supported thousands of users across tools like Zendesk, Remedy, Salesforce, HubSpot, and VoIP systems. Always with a focus on reducing frustration, improving retention, and creating a positive customer experience. My background includes troubleshooting, billing assistance, product walkthroughs, and detailed technical problem-solving. What I bring to your team: - Strong troubleshooting across SaaS, software, networking, and user account issues - Professional, calm communication with both technical and non-technical customers - Experience supporting fast paced environments and high ticket volume - Reliable remote setup with fast response and consistent performance Availability: I can work overtime, nights, weekends, and holidays as needed. My schedule is flexible, and I’m committed to meeting deadlines and maintaining excellent customer service. If you need a dependable support specialist who communicates clearly, solves problems quickly, and represents your brand with professionalism.