Shailendra Kumar P.

I'm a 10-year+ experienced technical engineer, who has vast knowledge regarding technical expertise and troubleshooting any software-related issues in the Computer, Network, Office 365, and Printer Industries. Highly skilled in Office 365, Windows Operating Systems, MAC Operating Systems, Network and Security, and Database Management. Skills: | Microsoft Office | Office365 | | AS400 System | SharePoint | | Team Management | Team Leadership | | Windows Operating Systems | Exchange Server | | Networking | Computer Hardware | | Outsourcing | Windows Remote Desktop | | Software Installation | Wireless Technology | | Print Management | Wireless Security | | Virtual Machines | Adept Problem-solver | | Customer Relations | Remote Technical Support | Experience: - 4 years Hewlett Packard Desktop Support Level 1 - 3 years of Microsoft Outlook Technical Support Level 1 and Level 2 - 5 years Windows Technical Support Software Representative Level 1 and Level 2 - 3 years Microsoft Technical Support Software Product Specialist - 3 years - Direct Office 365 Admin Support (Microsoft) - 3 years (Ongoing) - Managed Service Provider Support Engineer Connection: 100 MBPS Fiber Optic with 2 5G backup Modems 5 to 40 Mbps. Computers and Equipment: 1 Laptop, 16 Gb RAM with 1 monitor 1 i5 Laptop 16Gb RAM 5 - 6 hours battery life 2 Headsets with Noise Cancellation 24*7 Backup