Yna Akee D.

Customer Support that Clicks | Expert in Email, Chat & Community Care

Customer support isn’t just what I do — it’s what I click with! 🖱️ With over 7 years of experience providing non-voice support, I’ve helped teams and businesses turn chaotic inboxes into calm, happy places. Whether it’s answering emails, managing live chat, or keeping a digital community running smoothly, I show up with a smile (even if you can’t hear it 😉). I believe great support is part empathy, part efficiency, and part “I’ve got this!” — and I always aim to leave customers feeling heard, helped, and a little happier than when they arrived. 🔧 Tools I vibe with: Shopify (Admin Power User), Etsy Gorgias (Certified) Zendesk, Google Workspace, Slack, Microsoft Teams Discord (community mod-ready!) Calendly, Notion ChatGPT, Grammarly Canva & CapCut for a creative touch From startup teams to seasoned companies, I’m the behind-the-scenes sidekick ready to keep things organized, friendly, and on point — no mic needed. 🎧 If you're looking for someone who gets the tech and brings the human touch (with a sprinkle of sunshine), I’d be thrilled to support your team!