Marian S.

My entire work experience was all about Customer Service, Sales, Coaching, Quality control, Training, and Support to the continuous success of each company I have worked with. The last role I handled was as a Floor Supervisor in an Australian account managing a team of Reservation Agents handling calls, emails, and live chat. Here’s a summary of my roles and responsibilities for every post I handled in my 14 years of work experience: Latest - May 2016 - March 2019 - Minor Hotels (Travel & Hospitality Account)- Floor Supervisor - Managed a team of Reservation Agents handling calls, emails, live chat. Tasks include coaching, taking escalations, work on process improvements, training, quality audits, assist in recruitment November 1, 2015 - April 30, 2016 – LateRooms (Travel & Hospitality Account) - Floor Supervisor - Managed a team of Reservation Agents handling calls, emails, live chat. Tasks include coaching, taking escalations, work on process improvements, training, quality audits, assist in recruitment December 16, 2007 - October 31, 2015 - Orbitz (Travel & Hospitality Account) - Floor Supervisor - Managed a team of Reservation Agents handling calls and emails. Tasks include coaching, taking escalations, work on process improvements, training, quality audits, assist in recruitment, train new agents (Killeen, Texas) July 3, 2006 – December 15, 2007 – Orbitz (Travel & Hospitality Account) - Customer Service Representative - assist customers over the phone for their inquiries, requests, and complaints on our products - Flight, Car, Hotel, Activities, and Packages December 2005 – May 2006 - KFC-Mister Donut Philippines (Fast Food Industry) - check quality of samples received before delivery is approved, check adherence of plant to quality and sanitation procedures, and create reports on quality assessments for the plant and deliveries received At this point of my life where I have toddlers (2 boys), I am very much interested to apply and continue improving my skills and contributing to the success of a company in a home-based post. I am very open to new challenges that will allow me to align my personal and career goals.