Angelica Joy V.

Experienced Customer Service | Virtual Assistant | Admin Support

Hi, I’m AJ! With 9+ years of professional Customer Support experience, I specialize in delivering exceptional service, handling complex concerns, and providing seamless support across multiple channels. As a former Subject Matter Expert, I’ve trained and supported teams, managed escalations, and ensured customer satisfaction even in the most challenging situations. Beyond customer service, I bring strong skills in administrative support, email management, data entry, and content moderation, making me a versatile and reliable partner for your business. I’ve also worked overseas in admin and account specialist roles, where I successfully managed communication channels while balancing calls, chats, and back-office tasks. What you can expect when working with me: - Professional, friendly, and organized communication - Reliable support with minimal supervision - Flexibility to adapt to your systems and workflow - Dedication to helping your business run smoothly Core Skills - Customer Support & Escalation Handling - Administrative Assistance - Email & Inbox Management - Data Entry & Content Moderation - Account & CRM Management Applications, Tools, and Websites I use: - Google Workspace (Docs, Sheets) - Microsoft Teams - Microsoft To-Do - ClickUp - Slack - Gmail - Outlook - Zendesk - Serenova - Zoho CRM - Zoho Books - Zoho Learn - RingCentral - Purecloud - Sales Navigator - Phantombuster - Calendly - Canva & Social Media (Facebook, Instagram, Twitter, LinkedIn, Pinterest) - AI: ChatGPT, Gemini I’m a dedicated, hardworking, and fast-learning professional who can take on tasks with efficiency and accuracy. If you’re looking for someone who can lighten your workload while ensuring top-quality results, I’d love to collaborate with you.