Celeste Kylie Jane V.

SUMMARY OF QUALIFICATIONS • Solid experience in property management with extensive knowledge of Appfolio. • Great leadership: Skilled at guiding teams and promoting a collaborative work environment. • Profound knowledge of customer handling • Clear and effective communication • Career-focused with a dedication to continuous growth and achievement. FIELD OF EXPERTISE 🔹Premium Administrative Support • Open to any line of business as long as product knowledge training is provided • Data entry and management • All party In/outbound communication (written/verbal) • Email and Calendar Management • Basic accounting (vendor management, payroll, P&L tracker) • Admin support as needed • Reporting & Recordkeeping • SOP creation and implementation - RENTAL PROPERTY MANAGEMENT 🔹Property Management (Property Manager) • Appfolio Expertise • Data entry and management • All party In/outbound communication (written/verbal) • Tenant violation and chargeback/s • Overseeing the overall process relevant to tenant-landlord relationship to ensure smooth operation and customer satisfaction. • Admin support as needed • SOP creation and implementation • Reporting & Recordkeeping --- 🔹Portfolio Management (Onboarding Specialist) • Cold outreach to homeowners • Property On/Offboarding • Management agreement handling • Owner relations • Reporting & Recordkeeping --- 🔹Marketing (Telemarketer) • Cold Outreach to potential residents • Handling guest cards and other inquiries • Appointment Setting (in-person and/or virtual tours) • Reporting & Recordkeeping --- 🔹Leasing (Leasing Manager) • Application Screening • Move-in • Lease Renewal • Move-out • Reporting & Recordkeeping --- 🔹Rental Collection (Collections Officer) • Sending out payment reminders and notices in a timely manner • Payment follow-ups • Payment Plan creation and implementation • Ledger review and adjustments as needed • Reporting & Recordkeeping 🔹Maintenance (Maintenance Coordinatior) • Handling maintenance complaints and service requests • Work Order Assignment & Coordination • Tenant-management-tech coordination to ensure completion in a timely manner 🔹Basic Accounting (Accounts Payable/ Payroll office) • Payroll management • Bill entry and invoice management • Vendor management • Utility charges - Auto/manual application of RUBS (Ratio Utility Billing) for multi-family units ONLINE PLATFORMS • Appfolio • Property Matrix • Google Workspace and MS Office • Asana • TenantTech • Docusign • Guru COMMUNICATION TOOLS • Ring Central • Bria • Zendesk • CallTools • Mojo Dialer • GotoConnect • Google Voice • Vulcan7 • Zoom • Slack • WhatsApp WORK SET-UP • Main PC: Ryzen 3 with 16.00 GB RAM, dual monitors • MacBook Pro M3 with ITB Storage • 11thGen Intel(R)Core(TM)i5- 1135G7 w i t h 8 . 0 0 GB RAM • Plantronics Blackwire3225 Series Headset (2 units for backup) • Stable ISPs, Converge and Starlink. • Quite professional workspace