Osama S.

E-commerce Customer Service Representative experienced in Zendesk, Live Chats, phone calls, handling high-volume customer support, escalations, returns, replacement, order cancellation, order status, order processing, order modification, charge backs, and complex cases from investigation through resolution. I have experience supporting customers, resolving issues, managing escalations, and working with e-commerce operations. I also bring technical experience with ERPNext, Excel/VBA automation, and large-scale data migration, allowing me to investigate problems beyond basic support and identify practical solutions. I take ownership of customer issues, focus on root causes, and look for ways to improve workflows, reduce manual work, and increase operational efficiency. I’m a real customer service professional, but I’m more technically capable than the average CSR. Let’s connect and discuss more in detail.