Brian P.

Experienced Team Leader skilled in Customer Support and Health Care

*Over 3 years of experience leading high-performing teams within a Healthcare account, ensuring exceptional service and outcomes. *More than 5 years of expertise in Customer Relationship Management, building and nurturing client satisfaction and loyalty. *10 years in the outsourcing sector with roles as Collections Associate, Quality Assurance Analyst, Internal Auditor, and Product Trainer, including extensive work with CapitalOne Auto Finance. *Progressive thinker with a talent for effective communication, consistently delivering outstanding results and surpassing Key Performance Indicators (KPIs). *Strong team player who is also a self-starter, able to excel independently with minimal supervision. *Tech-savvy professional adept at leveraging tools and technology to enhance efficiency and productivity.