Brian P.
Experienced Team Leader skilled in Customer Support and Health Care
*Over 3 years of experience leading high-performing teams within a Healthcare account, ensuring exceptional service and outcomes. *More than 5 years of expertise in Customer Relationship Management, building and nurturing client satisfaction and loyalty. *10 years in the outsourcing sector with roles as Collections Associate, Quality Assurance Analyst, Internal Auditor, and Product Trainer, including extensive work with CapitalOne Auto Finance. *Progressive thinker with a talent for effective communication, consistently delivering outstanding results and surpassing Key Performance Indicators (KPIs). *Strong team player who is also a self-starter, able to excel independently with minimal supervision. *Tech-savvy professional adept at leveraging tools and technology to enhance efficiency and productivity.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $20k
Billed in all: $84,203$84k
$4.9k in the last 6 months
Across 12 contracts
Earnings, last 30 days
Skill rankings: Top 1% in Virtual Assistance
Ranked by MRR among everyone on Upwork with the skill.
- #9Debt Collection699 freelancers · 🇵🇭 #8Top 1%🇵🇭#8 of 453
- #23Real Estate Virtual Assistance1,691 freelancers · 🇵🇭 #9Top 1%🇵🇭#9 of 638
- #50Healthcare1,767 freelancers · 🇵🇭 #7Top 3%🇵🇭#7 of 625
- #91Phone Support5,089 freelancers · 🇵🇭 #48Top 2%🇵🇭#48 of 2,568
- #121Quality Assurance4,093 freelancers · 🇵🇭 #16Top 3%🇵🇭#16 of 1,315
- #126Team Management3,136 freelancers · 🇵🇭 #18Top 4%🇵🇭#18 of 849
- #188Online Chat Support11,527 freelancers · 🇵🇭 #79Top 2%🇵🇭#79 of 6,896
- #218Technical Support11,267 freelancers · 🇵🇭 #77Top 2%🇵🇭#77 of 6,366