Olanrewaju O.

I help growing businesses manage their communities, customer conversations, and inbound leads across Discord, Telegram, Facebook, and support channels. I'm a Community Manager and Customer Support Specialist who takes ownership of the conversations across your community, social channels, and inbox, so nothing slips through and your audience feels looked after. ✔ Top Rated Plus | 100% Job Success | $30K+ earned on Upwork ✔ 5+ years across SaaS, eCommerce, Web3, and service businesses ✔ Zendesk Talk for Agent certified PROOF OF RESULTS: • All Nations Power Drive (Canadian powersports): Managing Facebook Messenger chats and lead follow-up since 2024, with 10,500+ leads handled in real time • Discord community (15,000+ members): Cut spam by 90% through moderation and clear guidelines • Telegram community: Grew from 800 to 2,100 members with active daily conversations WHAT I HANDLE: • Community management and moderation (Discord, Telegram, Facebook) • Customer support and complaint resolution • Lead response, qualification, and follow-up • Social media inbox and comment management • Community strategy to improve engagement and retention BEST FIT FOR: Founders, startups, SaaS, eCommerce, Web3 projects, and service businesses that want one reliable person owning their day-to-day communication. TOOLS: Zendesk, Freshdesk, Intercom, Gorgias, Shopify Inbox, Zoho CRM, Meta Business Suite, Slack, Discord, Telegram, Notion, Canva Message me with your current setup (platforms, volume, biggest pain point) and I'll suggest where to start.