Olanrewaju O.

Community Manager | Chat-Based Customer Support

Need someone who can keep your community engaged, your inbox organized, and your members supported? I'm Olanrewaju Oladele, a Top Rated Plus freelancer with 5+ years of experience managing online communities and customer conversations across Discord, Telegram, Facebook, and Messenger. I've supported Web3 projects, SaaS businesses, and Canadian powersports dealerships by creating positive member experiences, maintaining healthy communities, and providing fast, professional customer support. What I bring to your project: ✅ Community Management & Engagement - Manage and moderate Discord, Telegram, and Facebook communities - Encourage meaningful discussions and member participation - Welcome and onboard new members - Maintain a positive, brand-aligned community culture ✅ Moderation & Community Safety - Enforce community guidelines consistently - Remove spam, scams, and disruptive behaviour - Handle conflicts professionally and de-escalate issues - Maintain a safe and respectful environment for members ✅ Customer Support - Respond to customer inquiries via Facebook Messenger, email, and chat - Provide accurate and timely assistance - Create canned responses and support workflows - Escalate issues appropriately when needed ✅ Community Operations - Develop moderation procedures and response guidelines - Organize community announcements and updates - Track recurring member concerns and feedback - Support launches, events, and community campaigns Selected Results • Helped grow a Telegram community from 800 to 2,100+ members • Reduced spam and low-quality interactions through active moderation practices • Moderated Discord communities with 15,000+ members • Handled 5,500+ Facebook Messenger inquiries for a Canadian powersports dealership • Maintained fast response times and professional communication across multiple platforms Tools & Platforms Community Platforms: Discord • Telegram • Facebook • Instagram Support Tools: Zendesk • HubSpot • Meta Business Suite Social Media Tools: Hootsuite • Buffer • Sprout Social • Agorapulse • Metricool • Canva • Brand24 Why Clients Hire Me ✔ Reliable communication ✔ Fast response times ✔ Professional moderation ✔ Customer-first mindset ✔ Proven experience supporting online communities If you're looking for a dependable Community Manager, Moderator, or Customer Support Specialist who can help keep your community active and your customers supported, I'd be happy to discuss your project.