Aldric B.

With an extensive background in the customer support/call center industry(15 years), I have gained experience with customer support (phone, email, chat, social media, and remote support). Roles: -Customer service representative assisting customers in buying merchandise through our website via phone, email, or chat. -Clear billing questions, provide shipping status, product availability, promotion inquiries, make payments and refunds, edit, create, and send invoices. -Assisting customers via Facebook. -Work with open orders and follow up on pending cases. -Assisting supervisors with escalations and callbacks. -Helping US representatives with Spanish-speaking customers. -Retention and Collections Specialist. Systems handled Expert (working 2+ years) Office, internet browsers, Windows, Android OS, Zendesk, Salesforce, SAP, Ultipro, NICE, Avaya, SharePoint, Avast, HubSpot, Facebook, Instagram, LinkedIn, Canva, AS400, and Blue Vista.