Shailendra P.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I’m a certified ServiceNow professional with 8.5+ years of hands-on experience in ServiceNow development, platform administration, and workflow automation. I specialize in building scalable ServiceNow solutions that enhance service delivery, improve user experience, and align with ITIL best practices. ✅ What I Can Help You With: Designing & developing Service Catalog Items, Record Producers, and Order Guides Building Flow Designer workflows and backend automation using Business Rules & Script Includes Creating dashboards and reports with Performance Analytics & custom KPIs Troubleshooting complex platform issues across ITSM, CSM, and custom modules Performing instance upgrades and testing changes across versions Integrating ServiceNow with third-party tools via REST APIs Managing roles, permissions, and form/table-level access 🛠 Hands-On Configuration & Customization Expertise Customize forms using UI Policies, Client Scripts, and UI Actions Develop advanced logic with Business Rules, Script Includes, and GlideRecord Build and secure custom tables, forms, fields, and ACLs Script client/server-side automation with full control over platform behavior Debug issues across Service Catalog, Incident/Change/Problem, and custom modules 🎯 Certifications: ServiceNow Certified System Administrator (CSA) ITIL v4 Foundation Professional Scrum Master (PSM) SAFe Agile Product Owner 💡 Whether you need help with a small fix or a complete workflow redesign, I deliver clean, tested, and well-documented solutions with clear communication and a focus on business value. Let’s connect to discuss how I can support your ServiceNow goals!