MD Wasim R.

Microsoft 365 support and service-delivery professional with 10 years of experience across technical support, escalation management and team leadership. Experienced in leading a team of 15 support professionals and supporting global customers across APAC, EMEA and North America. Skilled in Microsoft 365 workloads, major incident coordination, SLA governance, performance management, root cause analysis, coaching and cross-functional collaboration. Brings hands-on technical support experience together with a customer-focused approach to service quality, operational improvement and team development. Completed ITIL 4 training and preparing for the certification examination. Experienec in Gen AI and reating copilot studio agent. Can create meaning ful vidieo with AI for any topics as well as create website.