Jenifer A.

I have been working for a nurse staffing agency for years now that provides LPNs, RNs, and CNAs or STNA's with shifts at various long-term care facilities. I am overall in charge of running the staffing agency. I am in charge of calling different facilities to be our clients; I am also recruiting nurses and caregivers and conducting interviews and the onboarding process. My main role here is as a staffing coordinator or scheduler. I communicate with the director of nursing, administrators, schedulers, or staffing coordinators of different healthcare facilities about their staffing needs. Assist nurses and caregivers with their schedules and timesheets, and make sure that we are able to meet the staffing needs of our partnered facilities. Recently, I held the position of HR Recruiter/Home Care Scheduler Admin, supporting a team that is involved in day-to-day operations activities, such as calling care staff and families to discuss assignments and schedules. The recruiting component of this job, which involves interviewing potential caregivers, is my priority task.  I am currently working in a psychiatric treatment program as a recruiter that requires an extensive knowledge in the medical or mental health space. I review resumes from job boards, screen and then call to talk to the candidates via zoom. Then I present qualified candidates to the directors for review and a full interview. I work closely with our HR director, Clinical Director and Program Director. I am recruiting Pharmacy Technicians, Direct support professionals, Associate or licensed therapist, Nurse Practitioners and Group counselors. I was also a telemarketer for years at a Hospice staffing agency. Prospection and winning leads are my top priorities. I am in charge of calling hospices, home health agencies, nursing homes, long-term care facilities, and rehabilitation centers to look for an administrator, case manager, HR director, scheduler, or DON to offer our services. I call these different healthcare facilities and make sure that they are able to sign contracts with us. Setting up appointments with our CEO and healthcare facility administrator is one of my jobs. I also call different hospitals, clinics, medical groups, and senior care facilities to ask for a patient referral for our hospice clients, as this is one of the services that we offer to them. I also received calls from our partnered hospices asking if they had staffing requests for continuous care, routine care, or regular visits. I took all the information from the patient and found coverage. An additional task I had was to process the onboarding of our nurses. Another job I have in the health industry, was working as a record retrieval specialist in a legal office. My job is to call different hospitals all over the U.S.A. to retrieve medical records for patients. With this type of job, I get to experience talking to the gatekeepers first, such as receptionists and secretaries, before I can talk to the right person. I am an experienced customer service representative as well who has handled calls for nine years. I do inbound and outbound calls and was trained in different lines of business.  I also worked as an outbound specialist for durable medical equipment; I called the Medicare insurance holder to convince them to avail themselves of medical braces that would be covered by their insurance.