Jerick E.

Good Day! I am a dedicated and Highly experienced Technician and Helpdesk support. For three years, I was a business consultant for an Australian Telco. I set up Telephony System and internet, ordering, billing, scheduling technicians and troubleshooting network connectivity. I also worked as a Technical Specialist and dealt with HP printers, HP laptops Macintosh and routers. We use LogMeIn Rescue for remote connections and Salesforce for ticketing. I also worked as a Technical helpdesk analyst. We set up servers and networks. Our system is running on Hyper-V. We use Remote Desktop Management to access servers and Virtual Network Computing to access other computers on the network. We also create profiles for new employees and provide access. I also have an active directory experience and group policy We use Amazon web services to troubleshoot connectivity and VerifoneHQ for verifying the connection of payment entry devices. ServiceNow is the ticketing tool we use I also have a Certificate in AWS technical Professional and AWS business Professional I am confident that my experience, particularly within the field, as well as my ability to collaborate and communicate. I can perform and make me a strong candidate for the role. Thank you so much for your time and consideration.