Mar Ley N.
Customer Service Expert/Ecommerce/Shopify/VA/Admin Support
I am a Customer Service professional with over 10 years of experience in customer support, healthcare, virtual assistance, drop shipping, e-commerce, and appointment setting. I have extensive experience providing phone, chat, and email support while managing customer accounts and delivering excellent service. I am skilled in managing the full order lifecycle, resolving customer concerns, and improving customer retention through effective communication and problem-solving. I am organized, adaptable, and committed to delivering exceptional customer service while contributing to a positive customer experience.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $1.5k
Billed in all: $92,026$92k
$1.5k in the last 6 months
Across 11 contracts
Earnings, last 30 days
Skill rankings: Top 29% in Data Entry
Ranked by MRR among everyone on Upwork with the skill.
- #266KPI Metric Development775 freelancers · 🇵🇭 #44Top 34%🇵🇭#44 of 115
- #626Communication Etiquette1,807 freelancers · 🇵🇭 #370Top 35%🇵🇭#370 of 1,003
- #726Order Fulfillment1,928 freelancers · 🇵🇭 #504Top 38%🇵🇭#504 of 1,262
- #740Product Knowledge2,128 freelancers · 🇵🇭 #476Top 35%🇵🇭#476 of 1,267
- #2,582Phone Communication6,538 freelancers · 🇵🇭 #1,229Top 39%🇵🇭#1,229 of 2,978
- #2,938Sales9,827 freelancers · 🇵🇭 #1,223Top 30%🇵🇭#1,223 of 3,672
- #4,092Technical Support11,267 freelancers · 🇵🇭 #2,389Top 36%🇵🇭#2,389 of 6,366
- #4,200Online Chat Support11,527 freelancers · 🇵🇭 #2,581Top 36%🇵🇭#2,581 of 6,896