Muhammad W.
Fraud Prevention and Risk Ops in Fintech Industry
I'm a dedicated Email Support Executive with a passion for delivering exceptional customer experiences. With a background in E-Commerce, I've honed my skills at top-notch organizations like Lumiara, MiamiMD Skincare, and CellaBeauty in the United States. My expertise includes prompt inquiry resolution, seamless order tracking, and resolving delivery issues. I'm proficient in Zendesk Customer Service Software and Gorgios, ensuring top-tier support. I've also excelled internationally, having handled inquiries for the Cactus Jack campaign at Digitech Outsourcing Solution in Pakistan. My commitment to maintaining a minimum 95% customer satisfaction rate during my tenure at MindBridge in an international Foodpanda campaign showcases my dedication. Let's team up to create exceptional customer experiences and exceed expectations. Your success is my priority!
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $738
Billed in all: $33,633$34k
$738 in the last 6 months
Across 5 contracts
Earnings, last 30 days
Skill rankings: Top 34% in Sales & Marketing
Ranked by MRR among everyone on Upwork with the skill.
- #18Zopim40 freelancers · 🇵🇰 #1Top 45%🇵🇰#1 of 2
- #184Live Chat Software438 freelancers · 🇵🇰 #42Top 42%🇵🇰#42 of 81
- #414Social Customer Service1,137 freelancers · 🇵🇰 #59Top 36%🇵🇰#59 of 97
- #643Freshdesk1,321 freelancers · 🇵🇰 #86Top 49%🇵🇰#86 of 151
- #830Gorgias1,588 freelancers · 🇵🇰 #109Top 52%🇵🇰#109 of 169
- #887Cold Email2,025 freelancers · 🇵🇰 #305Top 44%🇵🇰#305 of 650
- #1,166Sales & Marketing3,430 freelancers · 🇵🇰 #183Top 34%🇵🇰#183 of 484
- #2,611Zendesk5,908 freelancers · 🇵🇰 #223Top 44%🇵🇰#223 of 418