Obiora O.

Microsoft 365 Admin Support / Lead Generation

+ I manage and administer Microsoft 365 services such as Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other associated applications. Set up and configure user accounts, groups, and permissions in accordance with organizational policies. + I provide day-to-day support and troubleshooting for Microsoft 365 issues. Respond to user inquiries, resolve incidents, and address service requests related to Microsoft 365 applications and services. Collaborate with other IT teams to resolve complex problems and escalate issues when necessary. + Ensure the security and compliance of Microsoft 365 environment by implementing and maintaining security features, policies, and procedures. Monitor for potential threats, vulnerabilities, and unauthorized access. Conduct regular audits and assessments to ensure adherence to data protection regulations. ------------------------------------------------------------------------------------------------------- + I am skilled in assessing and qualifying leads based on predefined criteria, ensuring that only high-quality leads are pursued, saving time and resources. + I have strong communication skills to engage with prospects, build rapport, and convey the value proposition of products or services, effectively converting leads into sales opportunities. + I posse analytical skills to interpret data, track campaign performance, and make data-driven decisions to optimize lead generation strategies. + I can collaborate effectively with sales teams, marketing teams, and other stakeholders to align strategies, share insights, and ensure a smooth handover of leads for further nurturing and conversion. + I use several lead tools effectively e.g. LinkedIn and Instagram Outreach, Yelp. Google map, Mailchimp, Constant Contact, Sendinblue, Salesforce, HubSpot, Zoho CRM, Google Analytics, Hotjar, or Kissmetrics etc to streamline the workflow, automate lead capture and nurturing processes, and generate a steady flow of high-quality leads for the business.