Carol D.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Customer Service and Team Management professional with 20 years of experience handling customer support, operations, and client relations across multiple industries including Microsoft, Zynga, TELUS, ride-sharing, and online learning platforms. Experienced in managing customer concerns through email, chat, and review platforms such as Trustpilot, ensuring timely resolutions and excellent customer experience. With 11 years of leadership experience managing teams of 15–20 agents, I specialize in coaching, performance management, quality assurance, productivity improvement, and employee engagement. I have a strong background in maintaining high customer satisfaction scores while creating a positive and growth-focused work environment. In addition, I supported account managers for a telco account by handling client communications, creating proposals, scheduling meetings, and discussing service details with clients. I am highly organized, detail-oriented, and committed to delivering professional, customer-focused support that helps businesses grow and maintain strong client relationships.