Justin Solomon R.

I've been a fraud analyst and customer service representative with 5 years of experience in transaction fraud and identity fraud for CitiBank US. I went up to Tier 3 level, and during those 5 years, I've been a subject matter expert and training assistant and sometimes filled in when supervisors were not around. I've been in the freelance community since leaving the BPO industry, with experiences that gave me insights and knowledge in logistics for freight companies, website creation with Squarespace for real estate companies, and answering inquiries via Zendesk. I became a support process trainer for Clipboard Health, which focused on healthcare staffing for facilities around the United States.