Brian G.

Data Processing Specialist (Remote) - Ensured precise recording of customer information through/from the CRM system. - Managed back office record keeping and generated reports. - Handled SIM and device activations for both direct customers and business partners. - Provided troubleshooting services for direct customers and business partners. - Offering support to Chat and Phone representatives. - Generated reports from various system tools. - Managed administrative tasks and handled ad hoc responsibilities effectively. Order Booking Coordinator - Efficiently processed client orders with a focus on accuracy and timeliness. - Encoded bulk order forms from diverse customers into the system. - Entered device information into the main system with meticulous attention to detail. - Maintained professional communication with international teams to ensure smooth collaboration. - Recognized as a consistent top-performing employee for delivering exceptional results. Customer Service Representative - Provided exceptional tracking service to UPS customers, ensuring prompt and precise updates. - Handled both inbound and outbound calls from customers and collaborated with third-party companies. - Assisted customers in setting up their accounts within the system. - Offering comprehensive support to customers in creating shipping labels and efficiently managing payments. Healthcare Claims Processor - Collaborated on a project focused on Health Insurance, contributing to its success. - Conducted comprehensive analysis of electronic claims diagnosis, ensuring accuracy. - Efficiently transferred mined data to the main database using the company's specialized tool program. - Managed administrative tasks and performed various ad hoc duties to support project operations.