Patrick D.

Let’s be honest: great customer service isn't just about clearing a help desk queue, it’s about keeping the customers you worked so hard to get. With 10 years of elite Customer Support experience, I help scaling businesses protect their revenue by turning chaotic customer inquiries into seamless, 5-star experiences. Whether you need a dedicated Customer Service Representative to master your Zendesk queue, manage live chat, or optimize your CRM workflows, I bridge the gap between technical operations and genuinely human care. If you are looking to boost your retention, protect your brand reputation, and free up your time, let's connect! Hire me today and let's elevate your customer experience together! How I Can Help Your Business Grow: I treat your customers exactly how you would if you had the time. Here is a breakdown of the specific skills and tools I bring to your team: 👉Omnichannel Support Execution -Fast, empathetic responses across Live Chat, Email, and Phone Support, keeping response times low and satisfaction high. 👉Help Desk & CRM Mastery -Hands-on experience managing daily queues, tags, and automation inside Zendesk, GoHighLevel (GHL), and various SaaS platforms. 👉Retention & Problem Solving -Expert handling of sensitive issues, billing disputes, e-commerce refunds, and complex customer escalations before they turn into bad reviews. 👉Reputation Management -Turning happy customers into public assets by systematically gathering positive Google, Facebook, and Trustpilot reviews. 👉Back-Office & E-commerce Ops -Managing the critical details behind the scenes, order fulfillment tracking, subscription updates, and customer onboarding. 👉SOP & Macro Creation -Writing clear internal documentation and templates so your customer support remains consistent, efficient, and easy to scale. GHL TECHNICAL & AUTOMATION STACK 👉CRM & PIPELINES: Custom sales stages, lead tracking, and reporting. 👉 HIGH-CONVERT FUNNELS: Lead-gen, Booking, and Sales with 2-step checkouts. 👉ADVANCED CALENDARS: Round Robin, Class, and Collective booking setups. 👉 SMART WORKFLOWS: If-Else logic, SMS reminders, and No-Show recovery. 👉 THIRD-PARTY SYNC: Data flow via Zapier and Webhooks (Inbound/Outbound). 👉LMS & COURSES: Setup for Membership Portals, Communities, and Products. 👉 AI & COMPLIANCE: CloseBot.ai deployment and A2P 10DLC registration.