Jhelyn C.

Customer Support Specialist | Shopify | Zendesk | Email & Chat Support

Customer Support & Technical Support Specialist | Shopify | Zendesk | Email & Chat Support Hi! I'm Jhelyn (Jelly), a Customer Support and Technical Support Specialist with over 8 years of experience helping businesses deliver exceptional customer experiences. For nearly six years, I worked in the BPO industry supporting global customers through email, chat, and technical support. Since transitioning to freelancing, I've continued to help e-commerce brands and online businesses provide fast, professional, and customer-focused support. I can help you with: • Email and chat customer support • Technical troubleshooting • Order management, refunds, returns, and exchanges • Shipping and delivery inquiries • Shopify store support • Product and account assistance • Social media customer support • Data entry and online research • Administrative support I'm experienced with: • Shopify • Zendesk • Slack • Google Workspace • Microsoft Office • Outlook • Canva • Adobe Photoshop • CapCut • Lightroom • MySQL • TablePlus • 3PL systems • Facebook, Instagram, and TikTok Why clients enjoy working with me: • Over 8 years of customer service and technical support experience • Strong written communication with excellent attention to detail • Fast learner who adapts quickly to new tools and processes • Dependable, organized, and proactive • 52 WPM typing speed with 99% accuracy • Reliable home office with a 90 Mbps internet connection and backup equipment to ensure uninterrupted productivity I understand that every customer interaction reflects your brand. My goal is to provide prompt, empathetic, and accurate support that builds trust, improves customer satisfaction, and helps your business grow. If you're looking for a reliable customer support professional who can become a valuable part of your team, I'd love to hear from you.