Jhelyn C.

Hi! I’m Jhelyn (Jelly), a Customer Support and Technical Support Specialist with over 8 years of experience helping businesses deliver outstanding customer experiences. I spent nearly six years in the BPO industry supporting global customers through email, chat, and technical support. Since transitioning to freelancing, I’ve continued helping e-commerce brands and online businesses provide efficient, professional, and customer-focused service. Here’s how I can support your business: ✅Email and chat customer support ✅ Technical troubleshooting and issue resolution ✅ Order management, refunds, returns, and exchanges ✅ Shipping, delivery, and tracking inquiries ✅ Shopify store and customer account support ✅ Product inquiries and account assistance ✅Social media customer support ✅ Data entry and online research ✅ Administrative assistance Tools and platforms I’m familiar with: Customer Support: Zendesk, Shopify Communication and Productivity: Slack, Google Workspace, Microsoft Office, Outlook E-commerce and Logistics: 3PL systems Design and Content Creation: Canva, Adobe Photoshop, CapCut, Lightroom Database Tools: MySQL, TablePlus Social Media: Facebook, Instagram, TikTok What you can expect when working with me: Over 8 years of customer service and technical support experience Clear, professional written communication and strong attention to detail A quick learner who adapts easily to new tools, systems, and workflows A dependable, organized, and proactive approach to every task A typing speed of 52 WPM with 99% accuracy A reliable home office with a 90 Mbps internet connection and backup equipment to support consistent productivity I understand that every customer interaction is an opportunity to build trust and strengthen your brand. That’s why I focus on providing prompt, empathetic, and accurate support while ensuring every customer feels heard and valued. My goal is to help you improve customer satisfaction, streamline daily operations, and create positive experiences that keep customers coming back. If you’re looking for a reliable, detail-oriented, and customer-focused professional who can seamlessly integrate into your team and contribute to your business’s growth, I’d love to work with you!