Adela G.

I’m an experienced customer service representative with over 7 years of experience, resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. I apply problem-solving skills to resolve customer inquiries and disputes by escalating using appropriate channels when necessary. I am capable of: •Handled telephone calls to customers for managing payment arrangements for due accounts, Formulated account notes and promise to pay on delinquent accounts. •Research complicated cases without prompting to provide more comprehensive service to customers. •Capable of Memorizing the entire line of company products & services, including prices and special discounts at the moment. •Received a positive feedback rating of 90% based on customer satisfaction surveys. Interpreted the results of phone surveys to develop a new way of handling customer complaints. Provided excellent quality customer service by patiently listening and communicating company policies with empathy. •Self-motivated personable and result-driven individual with 2-year phone sales experience in addition to 4 years of proven customer support experience. If you are looking for a customer service/ virtual assistant I will be a great fit for your company.