June Alvin C.

When customers face a failed integration, missing data, or a billing issue, they need clear answers and someone who follows through. I provide B2B SaaS customer support, technical support, and CRM troubleshooting. My experience combines customer service and ticket management with hands-on HubSpot administration, workflow automation, reporting, and payment operations. I help businesses resolve customer issues, maintain accurate CRM records, and investigate the systems behind data and reporting discrepancies. 🔧 SERVICES I OFFER • SaaS Customer Support- customer inquiries, issue investigation, ticket follow-up, and coordination with internal teams through resolution. • Technical Support- troubleshooting software issues, connector setup, data sync problems, and integration errors. • HubSpot Administration- CRM configuration, workflow automation, lead routing, contact and company management, and sales pipelines. • CRM Data Management -data cleanup, field mapping, record associations, and data quality checks. • Reporting & Dashboards - HubSpot reports, dashboard setup, and investigation of inaccurate counts, amounts, and other reporting discrepancies. • Zapier, Make & API Integrations - automated workflows, webhooks, and troubleshooting data transfers between platforms. • Stripe & Payment Support - payment monitoring, billing discrepancies, recurring payment verification, and CRM-to-accounting automation. • Support Documentation - troubleshooting guides, process documentation, and clear answers to recurring customer questions. ✅ HOW I WORK I take ownership of issues, investigate the cause, and explain technical details in plain English. I keep customers informed, coordinate with the right team when needed, and follow through on open requests. 💻 TOOLS & PLATFORMS • CRM & Customer Support: HubSpot, Close CRM • Automation & Integrations: Zapier, Make, APIs, webhooks, JSON payloads • Payments & Accounting: Stripe, QuickBooks, MYOB, Acumatica • eCommerce & Websites: Shopify, WooCommerce, WordPress, Mailchimp • Sales & Marketing: Apollo, Machines4U • Business & Rental Systems: Latner, Syrinx • Reporting & Data Management: HubSpot Dashboards, Microsoft Excel, Google Sheets, Smartsheet • Communication & Productivity: Slack, Microsoft Outlook, Google Docs, Google Workspace, Clockify • AI Tools: ChatGPT, Claude, Claude Cowork, Codex 💬 Need reliable customer support or help resolving CRM and integration issues? Let’s discuss your platform, priorities, and coverage needs. Send me a message now!