Leo G.

Senior Customer Support, Intake & Operations Specialist with 8+ years of experience helping customers, managing client communication, resolving issues, and supporting fast-paced remote teams. I’ve completed more than 9,000 hours on Upwork and earned $90K+ while maintaining a 100% Job Success Score and Top Rated status. My experience includes customer service, client intake, insurance, e-commerce support, administrative operations, and long-term remote support roles. I’m comfortable handling high-volume customer communication, difficult or escalated situations, follow-ups, CRM updates, documentation, and day-to-day operational tasks. I understand that strong customer service is not just about answering messages it’s about taking ownership of an issue and making sure it gets resolved. Customer Support & Operations • Customer service via email, chat, and phone • Client intake and lead follow-up • Escalation and complaint resolution • CRM management and documentation • Administrative and virtual assistant support • Customer retention and relationship management • Remote team collaboration Graphic Design & Creative I also bring professional experience in graphic design, social media content, branding, photo editing, video editing, and creative production. I’ve worked on both long-term design contracts and individual creative projects for clients on Upwork. Tools and creative experience include Adobe Photoshop, Illustrator, Premiere Pro, After Effects, Lightroom, Audition, Canva, Blender, and other digital content tools. Whether you need someone to take ownership of customer communication and operations or a creative professional who can also support your brand, I bring both skill sets together with years of proven remote-work experience. Available for long-term customer support, intake, customer success, operations, and graphic design opportunities.