Janikka Shaina D.

A highly adaptable support and operations professional with 10+ years of experience across Technical Support, Customer Service, Executive Assistance, and Risk/Issue Resolution. My background spans international industries—from US/Canada ISP, customer service to 5-star hospitality, U.S. Property Management, and Risk Management in Freight & Logistics industry — allowing me to bring a balanced mix of technical knowledge, operational efficiency, and exceptional client care. What I Do Best: Customer Support & Issue Resolution: Skilled in handling escalations, resolving risks, and providing clear, empathetic communication. Technical Support: Experienced in troubleshooting, account assistance, and service coordination across multiple platforms. Executive & Administrative Assistance: Proficient in email/calendar management, documentation, research, reporting, and workflow organization. Operations & Client Experience: Strong capability to streamline processes and support teams in fast-paced environments. Tools I Work With: Google Workspace • MS Office Suite • Zoom • Slack • AppFolio • Zendesk • Salesforce Skills & Strengths: -Email, chat & phone support -Escalation handling & risk assessment -CRM management -Report creation & data organization -SOP/process documentation -Problem-solving & critical thinking What I Bring to Clients: I help businesses stay organized, resolve issues faster, support their customers better, and keep operations running smoothly. Whether you need a dependable customer support agent, a proactive executive assistant, or someone to manage risks and escalations, I deliver consistent results with minimal supervision. My goal is to help you stay organized, improve customer experience, streamline tasks, and resolve problems before they grow.