Ifeoluwa A.
Customer/Tech Support Lead | M365 Expert | Project/Program Consulting
High-performance Operations & Customer Success Leader with 5+ years of experience managing enterprise relationships within the Microsoft ecosystem. Proven track record of bridging the gap between Technical Support, Sales, and Product Engineering to drive adoption, prevent churn, and maximize customer value. As a Top Rated Plus consultant (top 1% globally), I have successfully led remote, cross-functional teams serving 6,000+ monthly customers, maintaining a 4.85/5 CSAT through high-stakes escalations and strategic process optimization. Expert in translating complex technical constraints into business solutions for executive stakeholders.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $17k
Billed in all: $281,792$282k
$5.6k in the last 6 months
Across 34 contracts
Earnings, last 30 days
Skill rankings: Top 3% in Microsoft Outlook
Ranked by MRR among everyone on Upwork with the skill.
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