Jonas Kevin A.

I am a Fraud Operations and Customer Support Specialist with over 10 years of experience, most recently working as a Fraud Operations Specialist II at JP Morgan Chase & Co.. I specialize in fraud investigations, risk analysis, dispute resolution, customer support, and back-office operations while maintaining the highest standards of accuracy, compliance, and confidentiality. In addition to my corporate experience, I have been a freelance ESL tutor with Engoo since 2016, helping students worldwide improve their English communication skills. This has strengthened my ability to communicate effectively with clients from diverse backgrounds. Core Skills: Fraud Investigation & Prevention Risk Analysis & Transaction Review Customer Service (Phone, Email & Chat) Virtual Assistance & Administrative Support Data Entry & Account Management Collections & Dispute Resolution Microsoft Excel, Word, Outlook & PowerPoint I am detail-oriented, dependable, and committed to delivering accurate, high-quality work. If you're looking for a professional who can support your operations, protect your business, and provide exceptional customer service, I'd be happy to help.