Julie Ann I.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I am a college graduate with a degree of BSBA-Major in Computer Applications with 17 years of experience in the BPO/Call Center Industry as a Customer service, technical support representative, and IT service desk by providing service through phone, email, and chat globally. - Proficient in all Windows versions, Basic MAC OS usage, Microsoft Office applications, Web applications, Various anti-virus software, and ticketing tools. - highly skilled when it comes to technical issues: in the system or an application. Active Directory, VPN, Citrix, All Windows versions, Office application, other applications, Network issues, Driver and application installation, SharePoint, Exchange Server, and so on. - Highly knowledgeable in diagnosing and resolving issues on various systems employed in an enterprise environment - Advance PC Support, OS Troubleshooting, and Optimization - Experience in Active Directory: Account administration (domain login and security), Exchange features, Group membership, Security/permissions, Functional Mailbox, and distribution lists, Authentication, Password reset, Unlocking NT accounts, and adding/removing group memberships - Desktop Support for all Windows versions and MAC OS and Software troubleshooting skills - Proficient in MS Office suite, Outlook, Office 365, and Webmail - Knowledge of Local Area and Wireless networks, VPN, AWS, and Telephony/ PBX systems (Cisco and Avaya Systems)