Loren G.

Looking to make better business decisions based on real customer feedback? I help companies design clear, impactful surveys and turn the results into actionable insights that drive change. With 8 years of experience across retail, contact centers, manufacturing, and healthcare, I specialize in: Clean, bias-free survey design (NPS, CSAT, VoC, UX, employee feedback). Survey platforms like Qualtrics, Medallia, and SurveyMonkey. Data analysis and insights reporting using Excel. Translating feedback into strategy. I’ve built enterprise-level Voice of the Customer programs from the ground up—including one that became the go-to source of truth for every department’s roadmap and planning. Whether you’re starting a survey from scratch or drowning in messy results, I’ll help you find clarity fast. Let’s turn your data into decisions.