Rhonalyn G.

I have several years of experience working in customer service and virtual assistance, handling various roles such as Chat/Email Support, Appointment Setter, and CSR. My responsibilities included managing customer inquiries, processing orders, resolving billing and product issues, and providing timely and professional responses through chat and email platforms. As an Appointment Setter, I was in charge of lead generation, qualifying prospects, and scheduling appointments for the sales team, ensuring smooth communication between clients and representatives. In my role as a Virtual Assistant, I handled administrative tasks such as data entry, email management, CRM updates, and research, helping clients stay organized and productive. I’m skilled in multitasking, time management, and maintaining a positive customer experience. My goal is always to provide efficient, accurate, and friendly service while supporting the overall success of the team and company.