Jess B.

I can help your Customer Service department grow; assist and achieve more satisfied customers by addressing their concerns and needs in a systematic but customer-related way. I am very proficient in supporting customers through answering incoming calls; and if needed, I also do outgoing calls especially in verifying important information, setting up appointments and gathering specific information from the customers. I am knowledgeable in dropshipping and I can process RMAs. I offer to process orders on behalf of the customer to generate “sure” sales. And as part of my previous job, followed up with customers to make sure that they are satisfied with the products or after-sales tasks. On top of my phone skills, I am also proficient in assisting customers through email support, live chat, Facebook comments/moderator and other social media sites that the client have. All-in-all, these skills set and experiences make me an all-around Customer Support Representative - phone, email, chat, and social media support.