Catherine M.

Hi, I’m Catherine from the Philippines, a detail-oriented Medical Virtual Assistant specializing in patient coordination, healthcare administration, and remote clinical support. With over 4 years of experience supporting U.S.-based healthcare providers, pharmacies, and medical teams, I help streamline daily operations by managing patient communications, appointment scheduling, prescription refills, insurance verification, and medical documentation using eClinicalWorks EHR. I am highly experienced in both inbound and outbound healthcare communication, including follow-ups, warm calling, and patient issue resolution. My focus is to ensure smooth coordination between patients, physicians, and healthcare staff while maintaining accuracy, efficiency, and HIPAA compliance at all times. I also have leadership experience as a Team Lead, where I train new hires, monitor call quality, and ensure consistent performance across the team. I take pride in maintaining high service standards while supporting fast-paced healthcare environments. WHAT I CAN HELP YOU WITH: ✔ Patient appointment scheduling & follow-ups ✔ Medical documentation & EMR updates (eClinicalWorks) ✔ Prescription refill coordination ✔ Insurance verification & billing support ✔ Patient communication (calls, email, messaging) ✔ Order tracking & issue resolution ✔ Data entry & record management ✔ Referral & lab coordination ✔ Patient reminders & workflow support ✔ Healthcare administrative assistance TOOLS I USE PrimeRX | Trello | Google Workspace | Microsoft Office | Outlook | Zoom | Microsoft Teams | RingCentral | Avaya | WhatsApp | Calendly | QUO | ConnectUC App | CRM Systems | Canva | CapCut | Session Health | Advanced MD | Mango Voice | Wix | Slacks | Availity WHY CLIENTS HIRE ME ✔ Strong experience in U.S. healthcare systems ✔ HIPAA-compliant and detail-oriented ✔ Skilled in high-volume patient coordination ✔ Strong communication and patient handling skills ✔ Experienced in CRM and workflow tools ✔ Leadership experience (training & QA background) ✔ Reliable, fast learner, and highly adaptable