Malik Muhammad Naveed I.

I am an ITIL, PRINCE2, Kaseya VSA, Cyber Security and MS Office 365 certified professional with 25 years of rich and extensive experience with many MSPs to optimize their Managed Support coupled with Service Delivery, Project Management, Process Automation, Security & Compliance and Team Management. I can assist you are in building operational strategies and systems for your MSP based on industry best practices and TrueMethods framework. I can assist you in development of Service Offerings, technology stack and creating service packages both for fully managed and break/fix clients for smooth and efficient support. I will assist you in setup and configuration of your MSP tools, including: 1. Remote Monitoring and Management (RMM) Datto RMM, Kaseya VSA, ConnectWise RMM 2. Professional Services Automation (PSA) Kaseya BMS, Autotask. ConnectWise Manage 3. IT and documentation platforms like IT Glue. 4. Standard Operating Procedures (SOPs). Following are my areas of expertise: 1. Project Management and MSP Consultation. 2. Kaseya VSA, BMS and IT Glue. 3. Datto RMM and Autotask 4. ConnectWise RMM and Manage 5. Cyber Security and Information Security (ISO 27001). 6. Preparation of SOPs and Business Processes Automation. 7. Technical Writing, Presentations and Training material. In my previous roles I worked with many MSPs in many areas of IT to customize, implement and optimize different tools for Support and Services Management. Thank you for visiting my profile and I am excited for being work with you.