TAEHO N.

Customer Service, Technical Service

Japanese Customer Service Team Lead | Global BPO & Operations | Cross-Functional Leadership & Data-Driven Strategy | Bilingual Professional (Korean/Japanese) I am a global business professional with over 15 years of international experience spanning Japan, the Philippines, and Korea. My global career began in Japan, where I spent 8 years honing my cross-cultural communication and market insights in the fashion industry. Since 2014, I have been based in the Philippines, successfully transitioning into the BPO and call center sector as a Technical Support Specialist in 2018. Most recently, I served as the Japanese Customer Service Team Lead at iHerb LLC until May 2026. In this role, I discovered my true passion for building and mentoring high-performing teams, and using data analytics to elevate the customer experience. Core Competencies & Expertise: ✔︎ Team Leadership & Cross-Cultural Management ✔︎ Data Analysis & Customer Feedback Optimization ✔︎ Technical Support & Client Success Management ✔︎ Fluent in Korean, Japanese, also basic English I am now looking for my next challenge. I am eager to leverage my extensive global leadership experience and data skills to drive sustainable growth and operational excellence for an innovative company. Let's connect!